Terms of Purchase
Thank you for making a purchase and supporting my artistic practice.
Here are the terms and conditions of purchasing for your information.
By making a purchase through this website, customers agree to the following Terms and Conditions of Sale. Receipt of an order will imply that the customer has read and fully understands these terms and conditions.
Products and Ordering
These items are all handmade by the artist. The materials, colours and composition are carefully considered. As they are all handmade, they do not have machine perfect finish but embrace the craft of handmade products.
Each item at priced at £50 and over comes with a certificate of authenticity signed by the artist.
When you place an order through the website, we’ll need your name, address, e-mail address and payment details. When your order is ready, you’ll receive a despatch email to let you know that it’s on its way.
At times of public holidays, e.g Christmas, delivery may take a little longer. We will post last dates for delivery in time for Christmas on the shop page, please note that they will be several days before the Royal Mail last posting dates to allow us time to process your order and prepare it for dispatch.
Last orders for items to be ready in time for Christmas will be dependent on the item, but please approach us as early as possible to avoid disappointment. October is probably the best time to get in touch, espciallybifnaokethung bespoke or specific.
We reserve the right to reject any offer of purchase by anyone at any time.
Delivery and Shipping
Costs of delivery and shipping are currently included in the price of the item and vary dependent on the item. Please see the individual product page to see how it will be sent. You may be required to sign for the item.
Our delivery time is 21 working days. We’ll work very hard to meet the delivery times quoted on our site but please bear in mind that these are estimates, and postal services aren’t always as reliable as we’d like them to be! At times of public holidays, e.g Christmas, delivery may take a little longer.
If you need something more urgently, please get in touch and we will see what we can do.
Each item comes carefully wrapped dependent on the product. Please see the individual artwork page for more information.
Careful waste management is very important to us and we use as much environmentally-friendly packaging if possible. We recycle boxes and padded envelopes. We want you to be happy with the standard of packaging used and welcome any feedback.
Please ensure that your delivery address is correct. We cannot be held responsible for any delivery problems that may arise due to incorrect address details. In some instances, couriers require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk. Some couriers do not like to leave parcels unless signed for by the customer, so we can’t guarantee delivery if you are unable to receive the parcel yourself. Should this situation arise, you are responsible for contacting the courier to arrange re-delivery at a more suitable time.
Returns and refunds
We hope that you’ll be very happy with your purchases from us, but we understand that occasionally you may wish to return an item and seek a refund.
If this is the case you need to let us know in writing no later than 14 working days after the date on which you received the products.
Please contact us with your contact details, your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a return address and details of how to proceed.
Please return your item(s) in good condition, ideally with original packaging within 14 working days from the date you received the item(s). The refund includes the original basic delivery charge and returns are made at your own expense unless the item is faulty.
If you’re returning a product because it is faulty or because it was damaged in transit, we will pay reasonable return delivery costs (please agree the delivery fee with us in advance). In this instance, it is vital that you keep hold of the product and the original packaging, as we will require these for insurance purposes and to make a claim with the courier service who damaged the item.
Please contact us as soon as possible to let us know that you plan to return the item. If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We cannot accept liability for returned goods being lost or damaged in transit and will require proof of posting in order to process any refund. We will process your refund within 21 working days from receipt of the faulty item.
We currently do not ship internationally and we can not deliver to PO boxes or out of the UK.